FAQ

Refilld is your go-to destination for premium-quality vitamins and supplements, designed to support your health goals. We offer curated selections of individual vitamins, vitamin complexes and bundles, available through one-time purchases or subscription-based refills.

Our vitamins are proudly produced in the UK. By manufacturing in the UK, we ensure adherence to some of the world’s strictest standards for food supplements. The UK’s regulatory framework, governed by agencies like the Food Standards Agency (FSA), guarantees that all our vitamins are produced with the highest levels of quality, safety, and precision. This ensures that every product we offer meets rigorous testing for purity and efficacy.

Sign up for our email list through the pop-up window or the form at the bottom of our homepage, and we’ll send your free shipping coupon code directly to your inbox.

Our subscription service allows you to receive automatic deliveries of your favourite products every 12 weeks. Simply choose the subscription option when adding a product to your cart, and we’ll take care of the rest! You’ll get your essentials delivered right when you need them without having to reorder. Learn more about our subscription service in our Refill Guide.

Absolutely! You can pause or cancel your subscription at any time through your Customer Portal. There are no commitments, and you’re free to manage your subscription as needed.

Individual products allow you to target specific wellness goals, while bundles offer a comprehensive solution to tackle multiple health goals at once. Bundles are also more cost-effective and convenient as you get more value when purchasing multiple products together.

All of our products are made with high-quality, carefully sourced ingredients. Each product page includes a full list of active ingredients and their benefits, so you know exactly what you’re getting.

Many of our products are vegetarian or vegan-friendly. Please check the specific product descriptions for details on suitability for your dietary preferences.

We offer a variety of products tailored to different wellness goals, such as energy support, immune health, skin care, and more. If you're unsure, start by exploring our Shop by Health Goals section or reach out to us for personalized recommendations.

We process orders within 1-2 business days, and shipping typically takes between 3-7 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

We currently ship to countries within the EU and Switzerland. If you’re outside of our shipping region, please contact us to discuss other options.

If you are not completely satisfied with your purchase, we offer a 30-day return policy. Simply contact our support team with your order details, and we’ll guide you through the return process.

Each product has specific dosing instructions on its label. We recommend taking your vitamins with a meal for optimal absorption. For the best results, consistency is key—take your supplements at the same time each day.

Yes! Our products are designed to complement each other. However, if you have any concerns about combining supplements, we recommend consulting with a healthcare professional.

Yes, once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s website.

You can create an account by clicking on the Create account button on our homepage. Once registered, you’ll be able to view your order history, manage subscriptions, and more.

You can reach our customer support team via email at support@refilld.com or through the Contact Us page on our website. We’re always happy to assist you!

You can view and manage your subscription details, including delivery dates, through your account dashboard. You’ll also receive email reminders before each delivery.

We accept payments through Stripe and PayPal. With Stripe, you can also use Google Pay and Apple Pay for one-time purchases. However, for subscriptions, payments can only be made using a Credit Card through Stripe or PayPal. Unfortunately, Apple Pay and Google Pay is not available for subscription payments.

If you need to make any changes to your order, please contact us at support@refilld.com as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been processed yet.