Refill Guide
Welcome, Wellness Warriors!
We’re here to help you get the most out of your Refilld food supplements. Below, you’ll find everything you need to know about our eco-friendly refill process, ensuring you maximize the benefits of our carefully crafted products.
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When you subscribe
your first order comes with a 4-week supply, delivered in an amber, refillable glass bottle. This bottle will be the basis of your subscription.
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After 3 weeks
you are charged for the first refill and we ship the package as soon as possible, ensuring you don't run out of vitamins before your next supply arrives.
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After the first 4 weeks
your first 12-week refill should've arrived by now in an eco-friendly, 100% compostable paper pouch. Just transfer the contents into your now empty glass bottle.
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What's next, you ask?
You'll continue to receive 12-week refills every time you're about to run out of your previous supply, unless you decide otherwise. What does deciding otherwise mean? Read along to find out!
Refilld vs Other Subscriptions
We pride ourselves in our quality and focus on sleep, we cannot say the same for others.
Super Flexible
Easy-to-Use Customer Portal
Eco-Friendly
No Shenanigans
Others
Cancel anytime
Literally anytime
Usually you're not allowed to cancel X days before renewal
Pause subscription
Maybe
Skip next delivery
Easily reschedule
Add one-time-purchases to upcoming deliveries
Merge or split subscriptions
Important!
Let’s talk about why tracking Best Before Dates (BBEs) and batch numbers is essential.
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Best Before Dates
You’ll see these labelled as BBE dates on the packaging of all Refilld products.
BBE stands for “Best Before End”, which indicates the date until the product maintains its peak quality and effectiveness.
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Batch Numbers
You’ll find batch numbers labelled B/N on the packaging of all Refilld products.
A batch number is a unique code assigned to each production batch. It helps track the specific batch of a product for quality control, ensuring traceability from production to customer.
Best Practices for Tracing BBE and Batch Numbers
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1Always Refill an Empty Bottle
Always use up the vitamins from your bottle before refilling to avoid mixing different batches. -
2Check Before Refilling
Always check the BBE and batch number on your new refill pouch before transferring the contents into your glass bottle. -
3Record the Information
Keep a simple record of the BBE and batch number in a notebook, phone, or tracking app. -
4Label Your Bottle
Write down the new BBE and batch number on a label and attach it to your bottle. -
5Use the Oldest Batch First
Use the one with the nearest BBE first to ensure maximum freshness. -
6Regularly Check Your Records
Review your notes to ensure you're using products before the BBE date.
Following these simple steps ensures you maintain optimal quality, freshness, and traceability with every refill.
